Clinical and digital expertise to improve patient care, outcomes and experience, whilst enhancing operational efficiency
ARRS Aligned
Contract Flexibility
Simple Pricing
Case Study Proven
ARRS Aligned
Simple Pricing
Contract Flexibility
Case Study Proven
The Challenge
Healthcare demand is rising, pathways are fragmented, and clinical teams are stretched. Providers are expected to deliver more proactive, preventative care without the capacity or infrastructure to support it.
Our Approach
Formerly the Ashtons Virtual Hub, our multidisciplinary team of pharmacists, GP advisers and digital specialists delivers scalable, digitally enabled clinical capacity to practices, federations and PCNs.
The Outcome
More patients supported earlier, with consistent clinical oversight and fewer gaps in care. Reduced pressure on frontline teams, with services designed to scale safely and deliver measurable impact.
Better Outcomes Across the Entire Care Pathway
At Agentis Healthcare, our services are designed to support the end-to-end management of long-term conditions, covering the full patient pathway from risk identification to diagnosis, treatment and ongoing care.
Our clinically led, digitally enabled solutions improve outcomes, accessibility and patient experience while reducing administrative burden and freeing up time for direct care.
By combining clinical expertise with technology, we help healthcare providers deliver better outcomes, improve efficiency and achieve cost-effective, scalable care across healthcare systems.
Learn more about our remote clinical pharmacist services.
Our Core Services
Long-term condition management
We offer complete end-to-end pathway management of patients with long-term, chronic conditions, such as hypertension, COPD, asthma, diabetes and lipid management. Our clinically led services incorporate digital health care solutions, such as our award-winning medical apps and online platforms, enabling effective remote patient management.
We specialise in healthcare pathways that have the greatest relevance to primary and community care settings. Over the last 40 years, we’ve successfully demonstrated how taking a pharmacist-led approach adds enormous value to the effective and efficient management of long-term conditions. That’s why our services are provided by a multi-disciplinary team of experts, led by our experienced pharmacists and based on clinical evidence.
We offer chronic disease management of high-priority patient cohorts to improve health outcomes, prevent hospital attendances and achieve compliance with standards. Managing the whole pathway, from identifying those at risk and arranging diagnostics, to treating, monitoring and managing conditions.
Document management
Our clinically led solutions incorporate digital technology to improve operational efficiency and reduce the administrative burden for clinicians, for example, managing incoming patient letters, prescription requests, pathology results or appointments.
GP practices and other care services across the country process data and receive thousands of requests, letters, results, reports and other pieces of information every day. Many of these activities don’t require clinical involvement, so we streamline the process and make things more efficient, allowing clinicians to focus only on the elements requiring their attention.
Our activities span from processing and reviewing incoming requests, to taking the appropriate action, coding and escalation based on practice/Primary Care Network specificity. Our systems also integrate with the practice’s own, e.g. Optum, making the process seamless.
Medicines management
We provide comprehensive medicines management services for primary and community care providers, from medication reviews, deprescribing and optimisation, through to reporting and ensuring compliance.
Enforcing best practice and patient safety by ensuring records are up to date, avoiding medication errors such as omissions, duplications, dosing errors or drug interactions.
Supporting dedicated workstreams around holistic medicines management needs for Primary Care.
Our pharmacist prescribers hold sessions with patients with the aim of completing the entire prescribing process in one go, without the need for GP input. This frees up GP time and maximises clinical capacity.
An end-to-end holistic review of patient prescribing needs based on various national and local indicators.
Digital health care and remote patient management
Our digital health solutions are designed to support healthcare professionals and their patients in various care settings. They enable the effective remote assessment, management and rehabilitation of greater numbers of patients, whilst requiring less clinical time and resource.
Studies show that using our digital programmes and resources results in: better patient outcomes and experience, faster recovery times for treatable conditions, increased patient engagement in treatment plans and health management, reduced clinic waiting times, significant cost and time savings for healthcare providers.
Smarter long-term condition management for practices and their patients
10x
More effective
covid recovery when
using Living With
50%
Increase in
adherence to PFME
programmes
£70k
Saved per
healthcare clinic
140
Hours saved of
specialists time
Living With provides healthcare providers with a single, modular, virtual rehabilitation platform which offers a catalogue of products, programmes and digital tools. Users can select from a wide range of treatable and long-term condition pathways, with each module bespoke to the specific needs, treatment and symptoms of that condition.
The platform covers various specialties, such as respiratory, rheumatology, maternity, urology, gynaecology, oncology, MSK, colorectal and chronic fatigue. It integrates with an app for patients and can be deployed at various stages of a patient pathway, including self-referral, self-assessment, triage, digital treatment, clinic management, supported onboarding and offboarding, or longer-term management.
Living With is effective for use at a population level, or by individual clinics.
Over 40 NHS Trusts, multiple integrated care systems (ICS), private clinics, universities, medical device business and pharma companies use our platform to manage and support patients and related research.
Squeezy empowers you to take control of your pelvic health. No.1 paid medical app in the UK with 4.8 star rating ⭐️
Squeezy
A clinically developed pelvic floor app to build strength, improve bladder and bowel control, and support pelvic health through guided programmes and tracking.
Squeezy Men
A pelvic floor app for men, supporting recovery from urinary leakage and post-prostate surgery, while improving core strength and pelvic health.
Maternity
A pelvic health programme for pregnancy and postnatal recovery, offering expert guidance and support from conception to postnatal care.
Connect
A clinician-connected platform enabling remote monitoring, personalised plans, and secure data sharing to improve engagement and outcomes.
Squeezy is a market-leading, evidence-based, digital therapeutic App designed to improve pelvic health conditions, such as bladder or bowel incontinence. It is used by more than 700,000 patients and advocated by clinicians across the NHS and private healthcare.
There are three versions of the Squeezy app: for men, for women, and for clinicians to provide to their patients under licence. All versions are consistently among the UK’s top paid medical apps, with the female squeezy app holding the top position for more than five years.
Studies conducted in four NHS hospital Trusts show that use of the app increases adherence to pelvic floor muscle exercise programmes from 21% to 77%, with health outcomes at least 25% comparatively higher across all age groups. Missed appointments reduced by 22% on average and the annual cost savings per Trust were between £50,000 and £75,000.
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Frequently asked Questions
Who is Agentis and what experience do they bring to Primary Care?
Previously known as Ashtons, we are a leading provider of digital-first medicines management solutions with nearly 40 years of experience supporting over 300 healthcare facilities, including 80% of independent mental health hospitals in the UK. We specialise in medicines optimisation, patient safety, and outcome-driven care.
What is the vision for supporting Primary Care Networks and Practices?
We align with the evolving vision of Primary Care by enabling population health models, enhancing access, addressing backlogs, and embedding multidisciplinary teams virtually to reduce pressure on overstretched local services.
What is the Ashtons Virtual Hub?
The Ashtons Virtual Hub is a fully managed, digital-first clinical service that supports Primary Care Networks and Practices by providing remote clinical services via an MDT including Prescribing pharmacists, pharmacy technicians, and administrators. They support medicines management, workflow optimisation, clinical reviews, and administrative efficiency using your systems securely.
How does Agentis Healthcare tailor its services to meet the unique needs of our practice or PCN?
Every service is scoped individually in collaboration with the PCN or practice. We provide flexible contract models and adapt service delivery to local workflows, capacity gaps, and transformation priorities.
How does Agentis Healthcare support current Primary Care priorities such as capacity, backlog, and access?
We help practices:
- Increase access via virtual resource expansion.
- Triage and redirect routine and non-urgent work.
- Reduce backlogs through structured review and allocation.
- Optimise capacity by shifting tasks to dedicated Hub staff.
What kind of clinical support do you offer?
We offer:
- Clinical Reviews
- Prescription Management
- Document management
- Long term condition management
- Medicine management reporting
- Appointment booking
- Prescribing clinic
- Medicine reconciliation
- Deprescribing
- CVD Management
- Respiratory condition management
- CKD Management
- DMARD Audits/ Reviews
- DOAC Reviews
- Structured medication reviews
- Prevalence Booster
- Chronic disease management
- Pathology processing
- Opioid Deprescribing
PCN’s and Practice will usually utilise a mix of services that best align with their goal or areas In need of support.
Do you offer any support services at the PCN level?
Yes, we offer a range of services tailored to the needs of Primary Care Networks. Our support includes population health initiatives, health inequality reduction projects, and proactive care models. We focus on preventative care, targeted interventions, and the delivery of measurable outcomes aligned with PCN priorities.
How do you help improve operational efficiency?
By taking over time-intensive tasks like document processing, patient bookings, and prescription handling, we free up local staff to focus on patient care. Our admin and clinical teams work collaboratively to reduce bottlenecks and improve workflow management.
Can you help if we’re limited by estate space or struggling with recruitment?
Yes. Our fully virtual model removes the need for physical space and eases recruitment pressures. We provide trained, accredited professionals ready to integrate immediately, with full continuity support and emergency cover.
Who will be part of our virtual team, and how are they managed?
Your team will include a lead pharmacist (Irfan Mirza), clinical pharmacists, pharmacy technicians, and administrators. Rota planning, cover, and performance monitoring are all managed by Ashtons, ensuring minimal disruption and high reliability.
How will we know if the service is making a difference?
We use medicines management reporting, audit tools, and KPI frameworks aligned to national/local indicators to demonstrate improvements in safety, outcomes, and efficiency. We continuously seek feedback to refine delivery.
What accreditations do we hold?
Can I use ARRS funding to pay for the service?
Yes. Our Virtual Hub roles are aligned with ARRS (Additional Roles Reimbursement Scheme) guidance. All of our pharmacists have completed or are on the CPPE Pathway, ensuring our service is ARRS eligible.
Will the virtual staff be part of our team or just external support?
They become an extension of your practice or PCN team. Each clinician is allocated to a specific practice or group of practices, attending meetings, using your systems, and engaging with your local care pathways just like an on-site colleague.
Who supervises the virtual staff and ensures quality?
We provide full clinical supervision, governance structures, and ongoing performance monitoring. You also get a dedicated account manager who ensures services are tailored to your needs.
What tech do we need to make this work?
Minimal setup is required. Our clinicians use your existing clinical systems (like EMIS or SystmOne) via secure access. We provide any necessary training or support to make integration seamless.
What is unique about your service?
We pride ourselves on the calibre of our people. Our teams are made up of highly experienced, primary care-trained clinicians who are fully employed by Ashtons—none of our pharmacists or pharmacy technicians are locums. This ensures continuity for patients and consistency for practices, which we believe is critical to delivering safe, effective care.
We have a team of over 45 clinical pharmacists with a wide range of expertise, enabling us to support both routine delivery and specialist projects. They’re supported by skilled pharmacy technicians and administrators, allowing us to provide a truly integrated, multidisciplinary service.
By using the right skill mix, we ensure that services are delivered efficiently, and tasks are appropriately delegated—maximising value while maintaining high standards of care.
Didn’t find the answer you were looking for?
Get in touch and our team will be happy to help
A strong track record in digital healthcare
While the Agentis Healthcare brand is new in name, we’ve been providing bespoke healthcare services to patients in community, hospitals, mental health clinics, prisons and other settings for more than 40 years through Ashtons.
Over more recent years, we’ve pushed boundaries by developing and applying digital solutions which make operational clinical functions – such as managing patient prescription requests or patient letters – more efficient and effective. Our commitment to pioneering and embracing new technology in a way that enhances clinical expertise means that we have become a recognised leader in the field of digital health management.
Ashtons primary care services are now part of Agentis Healthcare, enabling us to focus on developing our service offer for GPs and other clinicians working within community settings.
Case studies and examples
Insight into how we can support you.
Case study | Billericay PCN
About the PCN Billericay Primary Care Network (PCN) consists of practices that were experiencing increasing operational challenges due to the high volume of incoming prescriptions and clinical documents. Daily workloads were becoming unmanageable, leading to administrative pressure, delays, and reduced capacity for patient-facing activity. The Challenges Struggling with the sheer volume of prescriptions and repeat […]
Case study | How Agentis Healthcare improved practice efficiency and health outcomes for patients with long-term conditions across West Devon PCN practices
Introduction Formerly known as the Ashtons Virtual Hub, our large, multi-disciplinary team is purpose-built to support primary care providers in tackling the evolving challenges around capacity, access, backlog, new care models and workforce development. We’ve been supporting West Devon Primary Care Network since 2021 – with transformative results. The Challenge Covering a rural population of […]
Document handling solutions improve the efficiency and capacity of multiple GP practices
The challenge Taran is one of five GP partners working within a city-based practice. He and his colleagues face increasing pressure from the volume of patient medication requests and pathology test results sent to the practice each day. The practice has already employed a dedicated administrator to process and file patient-related correspondence, as well as […]
Case study | Managing the heart failure pathway to improve patient care and practice performance in Tavistock
The challenge In September 2023, we were approached by Abbey Surgery, Tavistock, for expert support to improve practice performance against the heart failure pathway. The fundamental aim was to prevent avoidable hospital attendances and improve patient health outcomes and experience, against a backdrop of capacity challenges faced by the practice. This would be achieved by ensuring […]
Supporting GP practices to improve health outcomes, patient experience and practice capacity across the COPD pathway.
The challenge Some time ago, Sasha’s Primary Care Network (PCN) implemented risk stratification software to profile practice lists and identify patients most at risk of developing long-term conditions or other health issues. GP practices within the PCN have since made good progress within the diabetes care pathway, but have been unable to resource further preventative […]
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to explore how our clinically led digital health solutions can help your organisation improve patient outcomes, increase operational efficiency and drive cost effectiveness.