Healthcare - Agentis Health Group

At Agentis Healthcare, we design services to support the end-to-end management of long-term conditions. This covers the entire patient pathway, from identifying people at risk of ill health, through to diagnosing, managing and treating conditions.

As well as focusing on ways to improve health outcomes, accessibility and patient experience, our clinically led digital solutions reduce the administrative burden faced by healthcare providers and free up time for direct patient care.

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Our core Agentis Healthcare services cover four key areas:

End-to-end pathway management

We offer complete end-to-end pathway management of patients with long-term, chronic conditions, such as hypertension, COPD, asthma, diabetes and lipid management. Our clinically led services incorporate digital health care solutions, such as our award-winning medical apps and online platforms, enabling effective remote patient management. Read more…

Pharmacist talking to patient about Asthma

We specialise in healthcare pathways that have the greatest relevance to primary and community care settings. Over the last 40 years, we’ve successfully demonstrated how taking a pharmacist-led approach adds enormous value to the effective and efficient management of long-term conditions. That’s why our services are provided by a multi-disciplinary team of experts, led by our experienced pharmacists and based on clinical evidence.

Long-term condition management

We offer chronic disease management of high-priority patient cohorts to improve health outcomes, prevent hospital attendances and achieve compliance with standards. We manage the whole pathway, from identifying those at risk and arranging diagnostics, to treating, monitoring and managing conditions.

Digital health care and remote patient management

Our digital health solutions are designed to support healthcare professionals and their patients in various care settings. They enable the effective remote assessment, management and rehabilitation of greater numbers of patients, whilst requiring less clinical time and resource.

Studies show that using our digital programmes and resources results in:

better patient outcomes and experience
faster recovery times for treatable conditions
increased patient engagement in treatment plans and health management
reduced clinic waiting times
significant cost and time savings for healthcare providers

Living With provides healthcare providers with a single, modular, virtual rehabilitation platform which offers a catalogue of products, programmes and digital tools. Users can select from a wide range of treatable and long-term condition pathways, with each module bespoke to the specific needs, treatment and symptoms of that condition.

The platform covers various specialties, such as respiratory, rheumatology, maternity, urology, gynaecology, oncology, MSK, colorectal and chronic fatigue. It integrates with an app for patients and can be deployed at various stages of a patient pathway, including self-referral, self-assessment, triage, digital treatment, clinic management, supported onboarding and offboarding, or longer-term management.

Living With is effective for use at a population level, or by individual clinics.

Squeezy is a market-leading, evidence-based, digital therapeutic App designed to improve pelvic health conditions, such as bladder or bowel incontinence. It is used by more than 700,000 patients and advocated by clinicians across the NHS and private healthcare.

There are three versions of the Squeezy app: for men, for women, and for clinicians to provide to their patients under licence. All versions are consistently among the UK’s top paid medical apps, with the female squeezy app holding the top position for more than five years.

Studies conducted in four NHS hospital Trusts show that use of the app increases adherence to pelvic floor muscle exercise programmes from 21% to 77%, with health outcomes at least 25% comparatively higher across all age groups. Missed appointments reduced by 22% on average and the annual cost savings per Trust were between £50,000 and £75,000.

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Women’s Health Hubs

We offer health services tailored specifically for women. These include menopause and hormonal health, cancer screening, sexual health, mental health and postnatal care. Advances in digital health and telemedicine mean we can reduce the need for in-person visits, while making it easier for women to access specialised care.

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Document and process management

Our clinically led solutions incorporate digital technology to improve operational efficiency and reduce the administrative burden for clinicians, for example, managing incoming patient letters, prescription requests, pathology results or appointments. Read more…

GP practices and other care services across the country process data and receive thousands of requests, letters, results, reports and other pieces of information every day. Many of these activities don’t require clinical involvement, so we streamline the process and make things more efficient, allowing clinicians to focus only on the elements requiring their attention.

Our activities span from processing and reviewing incoming requests, to taking the appropriate action, coding and escalation based on practice/Primary Care Network specificity. Our systems also integrate with the practice’s own, e.g. Optum, making the process seamless.

Pathology results

Our pathology results processing service provides a safe, efficient solution for GP practices, helping to free up valuable clinical and admin resource.

It includes:

Reviewing and filing normal results
Taking action to address abnormal results in line with practice protocols
Summarising and escalating results which require input from a practice clinician
Route results into existing clinical pathways to ensure continuity of care, e.g.
Abnormal lipid profiles flagged and managed through our cardiovascular review clinics
Elevated HbA1c results escalated to our diabetes clinic for further assessment, lifestyle advice or medication optimisation

Patient letters

Up to 95% of a practice’s patient letters are processed, coded, responded to or escalated by us using a combination of clinical expertise and digital technology.

Highlights from our work with a GP Practice in Essex

c.13,000Patient list size	2,653Documents over a 4-week period
100%Documents processed within five working days of receipt	5%Documents processed without needing input from practice staff

Documents processed: clinical letters, discharge summaries, other patient communications.

Prescription management

With the support of digital technology, our experienced pharmacists review and process all patient medication requests and queries on behalf of GPs. As well as offering patients a faster response and enhanced experience, this ensures that medication records are up to date, reduces the administrative burden on practices and avoids bottlenecks.

Highlights from our work with a GP Practice in Billericay, Essex

c.12,000Patient list size	3,752Prescription-related requests processed over a 4-week period
100%Requests completed within 48-hours of receipt (standard working days)	95.2%Requests resolved without needing input from practice staff

Figures were captured during a 4-week period as part of an ongoing programme of work.

Our services allow the majority of prescription requests to be managed outside the practice, allowing clinicians to focus on the activities that specifically require their attention.

Appointment booking

We provide end-to-end management of patient appointment booking based on high-priority areas to reduce the administrative burden and free up practice resource.

Appointment booking service with long-term conditions management

Highlights from our work with three GP practices in West Devon who were experiencing an 11% increase in appointment requests post-COVID

3GP practices within same PCN	36,500Total population (rural)
From 0% to 95%Improvement in lipid therapy compliance	35%Patients achieving non-HDL cholesterol levels under 2.5 mmol/L
13%Increase in GP capacity achieved as a direct result of our intervention

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Medicines management

We provide comprehensive medicines management services for primary and community care providers, from medication reviews, deprescribing and optimisation, through to reporting and ensuring compliance. Read more…

Medicines reconciliation | Enforcing best practice and patient safety by ensuring records are up to date, avoiding medication errors such as omissions, duplications, dosing errors or drug interactions.
Medicines management reporting | Supporting dedicated workstreams around holistic medicines management needs for Primary Care.
Prescribing clinics | Our pharmacist prescribers hold sessions with patients with the aim of completing the entire prescribing process in one go, without the need for GP input. This frees up GP time and maximises clinical capacity.
Deprescribing | An end-to-end holistic review of patient prescribing needs based on various national and local indicators.

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Clinical consultancy, compliance and audit

We offer access to specialist healthcare consultancy and a multi-disciplinary team which serves as an extension of your own. Core activities include the provision of extended access, support in achieving performance against targets and improving service quality, clinical audit, clinical reviews and compliance. Read more…

Formerly known as the Ashtons Virtual Hub, our multi-disciplinary team of consulting experts includes pharmacists, GP advisers, clinical administrators and digital transformation experts. Services have been designed specifically to address the needs and challenges faced by primary care, from individual practices – both NHS and private – to GP Federations and Primary Care Networks.

We partner with you so that our team serves as an extension of your own, giving you the expertise and capacity to address challenges such as:

Reducing patient backlogs
Extending access through our pharmacist-led service provision
Improving the management, experience and health outcomes of patients with long-term conditions
Achieving QOF targets and other standards (national and local)
Ensuring medication compliance and improving safety
Undertaking routine and structured medication reviews
Conducting and acting on risk stratification
Streamlining administrative processes for improved efficiency and experience
Implementing new models of care and best practice
Expanding your workforce

We’ll work with you to understand your needs and desired outcomes, and tailor a solution that works for you and your patients.

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A strong track record in digital healthcare

While the Agentis Healthcare brand is new in name, we’ve been providing bespoke healthcare services to patients in community, hospitals, mental health clinics, prisons and other settings for more than 40 years through Ashtons.

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Case studies and examples

Insight into how we can support you.

Case Studies Health News

Case study: How Agentis Healthcare improved practice efficiency and health outcomes for patients with long-term conditions across West Devon PCN practices

Introduction Formerly known as the Ashtons Virtual Hub, our large, multi-disciplinary team is purpose-built to support primary care providers in tackling the evolving challenges around capacity, access, backlog, new care models and workforce development. We’ve been supporting West Devon Primary Care Network since 2021 – with transformative results. The Challenge Covering a rural population of […]

Read more 17th Jul 2025September 16, 2025

Illustrations Health News

Document handling solutions improve the efficiency and capacity of multiple GP practices

The challenge Taran is one of five GP partners working within a city-based practice. He and his colleagues face increasing pressure from the volume of patient medication requests and pathology test results sent to the practice each day. The practice has already employed a dedicated administrator to process and file patient-related correspondence, as well as […]

Read more 17th Jul 2025September 16, 2025

Case Studies Health News

Case study: Managing the heart failure pathway to improve patient care and practice performance in Tavistock

The challenge In September 2023, we were approached by Abbey Surgery, Tavistock, for expert support to improve practice performance against the heart failure pathway. The fundamental aim was to prevent avoidable hospital attendances and improve patient health outcomes and experience, against a backdrop of capacity challenges faced by the practice. This would be achieved by ensuring […]

Read more 17th Jul 2025September 16, 2025

Illustrations Health News

Supporting GP practices to improve health outcomes, patient experience and practice capacity across the COPD pathway.

The challenge Some time ago, Sasha’s Primary Care Network (PCN) implemented risk stratification software to profile practice lists and identify patients most at risk of developing long-term conditions or other health issues. GP practices within the PCN have since made good progress within the diabetes care pathway, but have been unable to resource further preventative […]

Read more 17th Jul 2025September 16, 2025

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